Refund and Cancellation Policy

At The Flix, customer satisfaction is our top priority. We strive to offer high-quality products and services, but we understand that there may be occasions where a refund or cancellation is necessary. Please review our policy to understand your options.

1. Order Cancellations

1.1 Before Shipment:

• If you wish to cancel your order before it has been shipped, you can do so by contacting our customer support team at theflixxstore@gmail.com or calling us at +91 7065776657. We will cancel the order and issue a full refund to your original payment method within 15 business days.

1.2 After Shipment:

• If your order has already been shipped, it cannot be cancelled. However, you may return the item after receipt, in accordance with our return policy outlined below.

2. Refunds

2.1 Eligibility for Refunds:

• Refunds are available in the following situations:
  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of delivery. We will offer a full refund or send a replacement at no additional charge.
  • Incorrect Product: If the item delivered does not match your order, you are eligible for a full refund or replacement.

2.2 Non-Eligibility for Refunds:

• Refunds will not be issued in the following circumstances:
  • Change of Mind: We do not offer refunds if you simply change your mind about a purchase.
  • Personalized or Custom Orders: Products that are customized or personalized cannot be refunded unless they arrive defective or damaged.

2.3 Process for Refunds:

• To initiate a refund, contact our support team at support@theflix.com with your order number and details of your request. Approved refunds will be processed within [X] business days back to your original payment method.

3. Returns

3.1 Return Window:

• You may return most new, unopened items within [X] days of delivery for a full refund. The product must be in its original packaging and condition to be eligible.

3.2 Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., you received an incorrect or defective item). We recommend using a trackable shipping method.

3.3 Inspection and Approval:

• After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [X] business days.

4. Exceptions

• Some items are non-refundable and non-returnable, including:
  • Sale items
  • Gift cards
  • Downloadable products
  • Perishable goods

5. Contact Us

• For any questions regarding our refund and cancellation policy, please reach out to us at theflixxstore@gmail.com or call us at +91 7065776657. We are here to help.